Shipping information containing your tracking number will be shown in your account after your parcel is shipped.
You will also receive a shipping notification e-mail.
When your mails/parcels arrive, they will be directly made ready for shipping.
Parcels will be shipped upon payment reception, within 24 – 48 hours (except for weekends).
It is available if you choose EMS (Experss mail service) as shipping method.
It is not possible for international shipping.
Domestic shipping can fix the arrival date. (Yamato transport)
In your shipping request, please fill in the value declaration.
This affects the import tax you might have to pay as well as the highest amount the insurance will cover in case of loss.
If you do not know the price of the item (i.e., if it is used or a gift), please estimate it to your best knowledge.
Please enter more than 1 yen for all the items (including letters and documents).
The tax declaration states the contents and value of your parcel in English. It is mandatory for international shipping. Local customs authorities may use this information to evaluate whether tax has to be paid. We are filling in the tax form based on the information you gave to us and will not check it for correctness; however, we will not be responsible for problems arising from misstatements. Please provide the correct information in order to avoid problems with your local authorities.
When you are not at home, you will receive a message from the transport company. You can either pick up the parcel or get it delivered again. After a period of about one week (depending on country), the parcel will be sent back to us.
Please make sure you or someone is at home after placing a shipping request.
If your items get sent back to us, we will ship them again. The following costs will arise:
In case your parcels come back to us, you will be charged reshipping cost.
We will inform you if your things get returned here.
Please understand that we cannot store returns longer than 30 days. After this time, the items will be dstroyed or sent back to the sender.
* Import restrictions vary from country to country. Please check with your customs authorities if you are unsure about an item.
It is possible.
Please note the other person’s name and address in the shipping request form. Shipping costs will be charged for the country where this persons resides.
We are able to ship parcels to Japanese addresses.
We charge you the following fee.
- Shipping service fee
- Shipping fee within Japan – Freight-collect by Yamato transportation only.
Customs regulations vary from country to country.
If your parcel got stopped, one of the following cases might apply:
Your parcel contained a restricted item.
– Your parcel will be shipped back.
The invoice got lost on the way
– Please contact us by Message Box in your account as we can reissue the invoice.
The contents has to be specified
– Please contact your customs authorities for details.
We are filling in the tax forms based on the information provided by you during your shipping request. We do not check if price or contents match or if shipping to the specific country is possible. Please declare things to your best knowledge and inform yourself about import restrictions, as we will not be responsible for any problems arising from that.
We will inform you by e-mail if things get shipped back to us. If this happens due to customs problems, we cannot send them to you again. We will store them for 30 days, after which they will be destroyed. Situations like this are inconvenient for everyone involved, so please make sure that everything is correct. You can ask us if you are not sure!
* Import restrictions vary from country to country. Things which can be sent from Japan might be forbidden in your country. If you are not sure about an item, please ask your country’s customs authority before buying.
As a general rule, we do not open your mails/parcels.
This is to protect your privacy. In the following cases however, mails/parcels might be opened:
- If you check the repacking service option in your shipping request (additional charge).
- If the items are packed in a way that is likely to cause damage during international transport
- If the mails/parcel smells, is wet or looks damaged.
Unfortunately we are not able to check the contents of the parcels.
We check only the sender’s information and quantity of parcels.
Excluding these cases:
- Unknown mails/parcels
- Damaged mails/parcels
- When Japan Post gives instructions to check
You can log into your account where you can safely use our services.
To log-in, use the ID and password you get when signing up.
- Browse your arrived parcels
- Shipping request
- Change personal information
- Check the state of your request
- Check progress of your request
There are many cases where e-mails, especially from free providers such as AOL, Hotmail, Yahoo and Gmail have failed to reach our customers.
If you don’t receive emails from us, please check your spam folder.
To make sure you receive important emails us, please add @dankebox.com and @dankedanke.co.jp to your email’s safe senders list.
Please check here for more details.
Please try this troubleshooting checklist of solutions to common login problems.
The password field is case sensitive, so check if you are using the correct capitalization. If you are unsure about or have forgotten your password, please contact us from the contact form.
Extra spaces in login?
Our login system is space sensitive as well as case sensitive, so be careful not to enter any extra spaces before or after your login ID and password.
Are you using the correct ID and password?
Make sure that you are trying to log in to your account using the same ID and password that you provided when you registered. The email and password fields are case sensitive, so use the correct capitalization and do not include extra spaces.
Do you have more than one user ID?
Did you change your password in your account before?