What will happen if my things don’t pass the customs control?
We are filling in the tax forms based on the information provided by you during your shipping request. We do not check if price or contents match or if shipping to the specific country is possible. Please declare things to your best knowledge and inform yourself about import restrictions, as we will not be responsible for any problems arising from that.
We will inform you by e-mail if things get shipped back to us. If this happens due to customs problems, we cannot send them to you again. We will store them for 30 days, after which they will be destroyed. Situations like this are inconvenient for everyone involved, so please make sure that everything is correct. You can ask us if you are not sure!
* Import restrictions vary from country to country. Things which can be sent from Japan might be forbidden in your country. If you are not sure about an item, please ask your country’s customs authority before buying.