Vista Grande Ltd.
2-7-4-101 Narusegaoka, Machida-shi, Tokyo 194-0011 Japan
Business hours: 10:00-17:00 (closed on weekends and national holidays in Japan)
Register from “User registratoin form” and proceed to PayPal auto-payment.
- Fixed monthly fee: 1,575 JPY
- Shipping service fee (charged by the actual weight)
- Shipping fee (Weight of packing material is automatically added to the actual weight of parcel)
- Insurance (If necessary)
- Optional fee（Repacking fee – 500JPY/per shipping request) (If necessary)
- PayPal transaction fee: 3.4%＋40JPY
- We accept PayPal auto-payment for monthly fee.
- The shipping fee will be displayed in your account at the time you select parcels to ship and make shipping request. Shipping fee will be calculated automatically by adding packaging material weight to package weight. (excluding repacking service) Fees calculated automatically are not subject to claims/refunds or taxes.
- We accept PayPal only.
Reception of parcels
- We will receive packages addressed to users within business hours.
When parcels arrive on weekends and holidays in Japan, we receive on the next business days.However, except in the following cases.
(1) Cash on delivery packages
(2) Mails/packages of people who have cancelled
(3) Mails/packages exceeding the specified capacity
If the capacity of the packages exceeds the limit, an alert mail will be sent. Please pay within 7 days.
(4) Mails/packages of unregistered users
(5) Mails/packages recognized as dangerous goods and items that cannot be shipped overseas
- After your mail/parcel arrives, it will normally be reflected in your account within 24 hours (except Saturday, Sunday and public holidays).
- If it takes time to check the mails/parcels or if it is during a busy time, it may take longer than 24 hours.
- Delays may occur due to time needed for confirmation if the mail/package’s recipient is unclear.
- When the monthly fee is unpaid or if you cancel PayPal’s auto-payment, we will discard all the stored items after 30 days storage.
- Opening of your mails/parcels on principle, we will not open your package.
However, except in the following cases.
(1) When repacking service is used
(2) When there is an offensive odor / noise from the mail/parcel
(3) Upon user request
(4) When arranging the shape of packaging at the time of shipment
(5) When the destination of the mail/parcel is unknown
(6) When the administrator determines that it is necessary
Storage of parcels
- Only users who pay monthly can store parcels.
- If you can not pay monthly fee for 30 days or more, your baggage will be subject to destruction.
- If you exceed 100L per account, you can not receive packages until the shipping reservation is completed.
- If storage mails/parcels exceeds 100L, please make shipping reservation within 7 days from notice.
- If 7 days pass after you exceed your storage limit, it will be subject to disposal after 30 days.
- If mails/parcels are kept for more than 1 year but no shipping request have been made, we consider it as no intention of keeping the mails/parcels and will destroy the stored items. (If there is a reason you can’t place a shipping request more than a year, please contact us.)
- After payment is confirmed, we will ship within 24 hours (except Saturday, Sunday and public holidays).
- The deadline for same day shipping is 15:00.
- During the busy season or when there is a large amount of items to ship, it may take longer than 24 hours.
- Shipment requests taken on Friday after 12 o’clock and Saturdays, Sundays, and holidays will be shipped the next business day.
- There may be a delay due to the shipping company confirming the contents.
- We can not specify arrival date designation and shipping date designation.
Shipping request and payment
- Log in to your account with the ID and password issued to you and enter the package information correctly.
- Shipping requests with different shipping request numbers can not be shipped together.
- The contents entered in the contents entry field are used only for customs declaration document preparation. We will not take any responsibility for the contents filled out in the contents entry column and the customs duties incurred in the destination country.
- Even if you select “Repacking Service”, we will not check the quantity and check contents against the invoice.
- When we prepare for shipping, we only carry out “packing”, “creation of customs declaration form”, “shipping agency”, “other support”. The only checking of luggage that we carry out is confirming “shipping request number”, “sender name” and “number of parcels”.
- To avoid problems, we will not pack precision equipment.
- Forwarding to domestic addresses will only be accepted by Yamato Transport postage cash on arrival. In case of transfer to Japan, shipping service fee, optional fee (if selected) and PayPal settlement fee will be charged separately.
- Returned or refunded because of the characteristics of the service, we can not accept returned goods exchange. If necessary, please contact the purchaser and proceed directly.
- An additional fee for shipping costs will be incurred if the package to be shipped overseas is more than 2 boxes depending on weight or shape. In this case, we will charge separately before shipping, so it will be shipped after payment is confirmed via PayPal.
All costs related to the following will be borne by the user.
- Full cost of customs clearance
- If you can not receive parcel for a certain period due to the absence of addressee and parcel is returned to Japan
- If your parcel contains restricted items and customs reject to import in your country
EMS – Reshipping fee, Shipping service fee, Insurance
AIR – Return shipping fee, Reshipping fee, Shipping service fee
SEA- Return shipping fee, Reshipping fee, Shipping service fee
According to the regulation of exports in Japan, depending on the product, users may arrange and obtain documents from manufacturers.
When we are responsible for your Mails/parcels
- From shipment source until package is delivered to our company:
This is the responsibility of the domestic shipping company (ordinary mail and e-mail facilities are not eligible for compensation, so please judge in the interaction with the sender)
- When we have your package:
This is our company’s responsibility
- From our company until package is delivered to overseas delivery addressee:This is the responsibility (including delay, breakage, loss) of the shipping company (Japan Post and other delivery companies)
- About breakage and loss of mail/parcel under storage
We will fully compensate. You can submit items that can prove the item’s value (order receipt or credit card statement etc). Oral declarations will not be accepted.
- About breakage and loss of mail/parcel being shippedEMS(Express Mail Service)：After shipping overseas, in the event of damage to the parcel or loss of parcel, the customs declaration price entered by the customer and shipping cost, excluding shipping service fee, option service fee and PayPal payment fee, will be refundable.
In the case of shipping request, Japan Post compensates the amount of money declared by the customer and the shipping fee up to the maximum (2 million yen or less).
SEA / AIR (*When EMS is not available in your country)：
After shipping overseas, in the event of damage to the parcel or loss of parcel, the customs declaration price entered by the customer and shipping cost, excluding shipping service fee, option service fee and PayPal payment fee, will be refundable.
In the case of shipping request, Japan Post will compensate as the upper limit of the amount declared by the customer and the shipping fee (*provided, however, there is a limit due to weight: if it does not reach the upper limit, the amount declared by the customer).
There is an upper limit on the compensation amount. Please see the fees.
- Possibility of compensation and final compensation amount will be decided by Japan Post.
- Cancellation can be done at any time.
- The day when the user cancels PayPal’s periodic settlement by him/herself is the cancellation date.